Return & Refund Policy
Understand our 7-day return policy for standard inventory, custom order exclusions, and after-sales maintenance programs.
Return Window & Eligibility
We want you to be completely satisfied with your purchase. Standard, ready-made stock products purchased online or from our showrooms can be returned within 7 days of delivery under the following conditions:
- •The item must be in its original, brand-new condition with zero signs of wear, scratches, or moisture damage.
- •All original packaging, tags, invoices, and complimentary assembly kits must be returned intact.
- •Gourmet Furnishers reserves the right to inspect the product at our warehouse before approving the return.
- •Return shipping logistics and cargo charges are the responsibility of the customer.
Custom & Bespoke Exclusion
A substantial portion of Gourmet Furnishers products are bespoke, customized pieces crafted to individual client specifications (fabrics, sizes, woods, polish colors). Please note the following cancellation and return rules for custom orders:
- •Custom or made-to-order furniture is strictly non-returnable, non-refundable, and non-exchangeable once manufacturing begins.
- •Orders can only be modified or canceled within 48 hours of placing the order and paying the initial 50% deposit.
- •If a custom item arrives damaged or differs structurally from the signed design brief, Gourmet Furnishers will repair or replace the unit free of charge.
Refund Process & Timeline
Once a return is received and passes our quality control inspection at our Lahore facility, refunds are processed according to the original payment method:
- •Bank Transfers & Card Payments: Approved refunds are processed via bank transfer to the customer’s designated Pakistani bank account within 7 to 10 business days.
- •Store Credit: Customers can opt to receive a Gourmet Store Credit Voucher valid for 12 months from the date of issue.
- •Shipping costs, delivery service charges, and bank processing fees are non-refundable.
Premium After-Sales Services
Gourmet Furnishers believes in relationships that last generations. We provide comprehensive after-sales maintenance services for all our furniture pieces:
- •Polishing & Re-Finishing: We offer professional re-polishing and surface touch-up services for a nominal charge to restore your timber’s original luster.
- •Upholstery & Cushion Care: If you wish to refresh your sofas or beds after years of use, we provide fabric replacement and foam re-cushioning services.
- •Hardware Maintenance: Replacement of drawer slides, premium hinges, and handles can be requested through our customer care support desk.
Need Further Assistance?
For any questions regarding returns, refunds, custom design agreements, or to request a re-polishing/repair service, please reach out to our team.