Return, Refund & After Sales Policy

At Gourmet Homes and Furnishers, every piece is crafted with care and made to order. As such, we maintain a strict return and refund policy:

●Custom & Made-to-Order Items:
All furniture pieces are customized and produced upon order. Therefore, returns and exchanges are not accepted unless there is a valid manufacturing defect or transit-related damage.

●Damage or Defect Reporting:
If your order arrives with visible damage, structural issues, or significantly differs from what was confirmed at the time of purchase, you must notify us within 48 hours of delivery.

Claims made after 48 hours may not be eligible for replacement or compensation.

Supporting photos/videos must be shared for assessment.

●Non-Returnable Items:
Products that have been used, altered, or exposed to damage after delivery.

●Inspection & Resolution:

After a valid claim is submitted, our quality control team will review the issue. If approved:

We will either repair the product, replace it, or offer an appropriate solution at our discretion.

In case of a replacement, the delivery timeline will match the standard production window (typically 4–6 weeks).

●Refunds:
We do not issue monetary refunds for change-of-mind cancellations or buyer’s remorse. Refunds, if any, are only applicable when a product cannot be repaired or replaced.

For any questions regarding your order or to initiate a claim, please contact our team directly at:

📞 +92 347 4611000 📧

gourmetfurnishersofficial@gmail.com