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Find answers to common questions about our furniture collections, delivery process, customization options, and after-sales support—all in one place.
If you have any other questions or need personalized assistance, don’t hesitate to contact us! We’re here to ensure you have the best shopping experience with Gourmet Furnisher.
At Gourmet Furnisher, we offer Standard Shipping on all orders.
Delivery time is 4–6 weeks, starting once all outstanding dues have been cleared.
If you use your own transport, there is no service charge from us, but our staff will still accompany the delivery for safety and quality control.
If we arrange transport for you, the cost will depend on the delivery location, vehicle type, and volume of goods.
Please contact our team for an exact quote based on your order and destination.
Orders are typically processed and shipped within 1-3 business days. Once your order has been shipped, you will receive a tracking number to monitor the delivery status.
Yes, once your order has been dispatched, we’ll send you a tracking number via email. You can use this number to track your order’s status online until it arrives at your doorstep.
Yes, we do offer weekend deliveries for your convenience.
Yes. Our team will assemble your furniture at the time of delivery.
We take great care in packaging your items. However, in the rare event that your furniture arrives damaged, please contact us within 7 days of delivery with photos of the damage, and we will arrange for a replacement or repair.
We currently accept the following payment methods:
All orders move into production once the required advance payment is received, and delivery timelines begin after full and final dues are cleared.
Yes, absolutely! We use industry-standard encryption (SSL) to ensure that your payment details are secure. Your privacy and security are our top priorities, and we follow all necessary protocols to protect your sensitive information.
Currently, we accept only one payment method per transaction. If you want to use more than one payment method or need to complete separate transactions, Contact Us.
Once your payment is successfully processed, you will receive an order confirmation email with your payment receipt and order details. If there is any issue with your payment, we will notify you immediately.
Placing an order with Gourmet Furnisher is easy! Simply browse our website, select the items you wish to purchase, and click “Add to Cart.” When you’re ready, proceed to checkout, fill in your shipping and payment details, and complete the purchase.
Once your order is placed, we begin processing it immediately. If you need to modify or cancel your order, please contact us within 24 hours of placing the order. After this window, we may not be able to make changes, especially if the order is in processing.
If your order is delayed beyond the estimated delivery window, please contact us immediately. We will track the shipment and work with the carrier to resolve the issue as quickly as possible. You will receive an update on your order’s status.
If you need to change your delivery address, please contact us as soon as possible. If the order has not yet been shipped, we can update the address for you. Once the order has shipped, we may not be able to change the address.
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order online and get real-time updates on its status.
We offer an exchange-only policy. Returns are not accepted.
If there is a manufacturing defect or damage reported within the specified time after delivery, our team will assess the issue and facilitate an exchange where applicable.
To return an item, please contact our customer service team to request a Return Authorization Number (RAN). Once you have the RAN, you can send the item back to us using the provided return instructions.
Certain items are non-returnable, including:
Customized or personalized furniture
Sale or clearance items
Items damaged by misuse or neglect
Please check the product details on the website or contact us if you’re unsure whether an item is eligible for return.
Return shipping fees are the responsibility of the customer unless the item is defective or the return is due to our error. In these cases, we will provide a prepaid return label for your convenience.
Once we receive your returned item, we will process your return within 7-10 business days. If you are eligible for a refund, it will be issued to the original payment method. Please note that depending on your bank, it may take additional time for the refund to appear in your account.